Premiere IT Support Contracts

Premier IT Support Contracts offers the support and maintenance levels of having your own in-house IT department.

Premier IT Support Contracts include:

• Unlimited phone or e-mail access to the PC Docs Help Desk Mon-Fri, 09.00-18.00*
• Unlimited remote 'fix' system access
• Unlimited on-site support
• Quarterly on-site visits, or remote access for hardware and software updates
• Repair to all damaged hardware with no labour charges. If the hardware cannot be replaced, we will offer you a replacement at cost price and will install and reconfigure at no extra charge
• 6 hour on-site response time on PC's
• 4 hour on-site response time on Servers
• Switches, hubs, broadband routers and firewalls are included FREE of charge

Level 1 IT Support Contracts

Level 1 IT Support Contracts include:

• Unlimited phone or e-mail access to the PC Docs Help Desk, Mon-Fri, 09.00-18.00
• Unlimited remote 'fix' system access
• Plus, on-site visits at the reduced hourly rate
• 4 hour on-site response time for PC's
• 4 hour on-site response time for Servers
• Switches, hubs, broadband routers and firewalls are included Minimal charge

Level 2 IT Support Contracts

Level 2 IT Support Contracts offer basic IT support at an affordable and realistic price.

Level 2 IT Support Contracts include:

• Unlimited phone or e-mail access to the PC Docs Help Desk, Mon-Fri, 09.00-18.00
• Plus, on-site visits at the reduced hourly rate
• 2 hour on-site response time for PC's
• 4 hour on-site response time for Servers
• Switches, hubs, broadband routers and firewalls are included extra charge

Level 3 IT Support Contracts

No contract, just pay as you go. Ideal for business individuals or small companies who need occasional IT support in an emergency.